Ts and Cs
Background information for the web site and web shop
The Praesto Group includes Praesto Training and Development Limited, The Stress Management Society and their subsidiaries and related companies.
Praesto Training and Development Ltd, trading as Praesto e-Shop, aims to reflect the most accurate price information at all times. We supply items at the publisher's recommended price except where a specific discount is offered. We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular item.
Occasionally suppliers may increase their prices. Sometimes we only become aware of this when we order stock. Where this occurs, or where there is a pricing error of any kind, we will always check with you first to see if you wish to receive the item at the new price. All prices are displayed in pounds sterling (£).
We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.
All information you give to Praesto is stored securely, and is not accessible to other users. We do not sell or distribute your information in any way to any company or individual outside of the Praesto Group or its affiliated partners, unless you give us your express consent. In order to process your payment we may, however, provide financial information to our account processors (including Banks and such organisations).
We only use your information in accordance with the Data Protection Act 1998. And at any time you can notify us if you do not wish to receive any further marketing information from us.
The type of information we will collect about you includes:
- your name
- phone number
- email address
- credit/debit card details
We will not collect sensitive information about you without your explicit consent.
We will endeavour to ensure the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first, except for payment processing though the secure channels of our banking partners.
We do not knowingly collect for company use any personal information of children under 12 without the consent of their parent or carer.
If you have any questions/comments about privacy, please email us.
Praesto uses industry standard Secure Socket Layer (SSL) encryption to ensure the highest security for credit card and personal details submitted to us over the Internet.
Recent surveys have shown that there is less fraud on the Internet than in real life situations (such as using your credit card in a department store or at a restaurant), and we're confident that we are offering a secure service.
Our security certificate is issued by Equifax through SSLrelay and we use SSL 128 bit key encryption - US industry standard security software. This means that, in the unlikely event that your information is intercepted by someone else, it cannot be read.
Refunds and returns
Praesto operates a 'no questions asked' returns policy; you may cancel your order at any time before your order is delivered and up to 7 working days following the day after the day you received your order. If you have received your item you will need to return it to the address below. This policy does not extend to any perishable items, sealed audio, video recordings or computer software (which have been unsealed), which are subject to our standard returns policy (see below).
Standard Returns Policy
After the 'no questions asked' 7 day period we will be more than happy to accept books for return in any of the following cases:
- The book was found to be damaged or faulty. We will either replace the book or give you a full refund (including postage costs). Please state which option you'd prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.
- The book was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will of course be given.
- The book does not meet with your requirements. This is subject to the following conditions:
We regret that, in this case, postage costs cannot be refunded.
- The book must be returned within 28 days of receipt in the UK, 48 days of receipt in Europe, and 4 months of receipt in any country outside the UK or Europe.
- It must be in unopened, pristine and resalable condition.
- It must be accompanied by a copy of the delivery note or receipt.
Items supplied to customers (from the UK, US, EU and the rest of the world) should be returned in their original packaging to:
PO Box 723, Harrow, Middlesex, HA2 2DX
Provided the conditions above are met Praesto will refund the cost of all such returns provided the books are returned to us by the most economical method. The books remain your property until we have received them.
Returns are accepted at the discretion of Praesto. Refunds will be given in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed.
Use of Site
Praesto and any associated company within the Praesto Group reserves the right to refuse service, terminate accounts, and/or cancel transactions in its discretion, if Praesto believes that customer conduct is in violation or breach of any applicable law or Praesto's terms and conditions, or is harmful to the interests of Praesto or its parent company. This does not affect your statutory rights as a consumer.
Contracts are established at time of dispatch. For more information please visit Which? Online.
Certain links in this website will lead to websites not under control of Praesto. They are provided solely for your convenience and do not constitute any endorsement of any third party products or services. Praesto accepts no responsibility for any loss or damage you sustain by visiting these websites.
The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of Praesto are the property of Praesto or are licensed to Praesto. As such they are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions.
Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through Praesto's services belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties.
You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
Praesto does not represent or warrant that the material comprised on this site is completely accurate or up to date and Praesto should have no liability in respect of such material or for any use of any such information by any person. Any information regarding availability is subject to publishers' stock levels.
This easier is not directed to any person in any jurisdiction whether the publication or availability of the easier, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the easier. These terms and conditions are guaranteed by and constructed in accordance with English law with English courts having exclusive jurisdiction.